RETURNS (private customers)
The customer reserves the right to withdraw from the contract agreement without the need to provide a reason within one month after receipt of the shipment of goods. This right does not apply to business clients. Revocation is effective in writing (e.g. letter, fax, e-mail) or by returning the delivered goods. You can use this template for returning the goods. The deadline of two weeks begins following receipt of written revocation.
The revocation is considered valid if the notification of revocation or the goods themselves are sent within the withdrawal period. Withdrawal notices are to be sent to:
Inh. Wen Li
Effects of withdrawal: In the event of effective withdrawal any mutually received benefits are to be refunded and possible benefits derived (e.g. interest) to be returned. Should the customer be unable to restitute the rendered service either in full or in part or only in deteriorated condition, he may be liable to pay compensation in this respect. This only applies if such deterioration of the delivered goods can be attributed to a handling beyond examining and testing the function of the goods, as it would be possible at a retail location.
Shippable items shall be returned at the customers risk withing 14 days after delivery. The customer shall be responsible for and bear the regular cost of the return.
Obligations to reimburse payments must be met directly after the shipment arrived at the seller with the same payment method that has been choosen upon purchase. The period of fulfillment for the customer begins upon dispatch of the revocation notice or of the item, for us upon receipt of either.
The right of withdrawal does not apply to:
Withdrawal within Europe: The right of revocation applies to all EU countries.
RETURNS (business customers)
Business clients like companys and established merchants have no right of revocation.